Empathize
with your users
- Collected other users as well my own emotions
- No way to find the current status of the boiler remotely
- Corrosion in heat exchanger
- Maintenance Schedule not announced/enforced
- Boiler does not start in spring times
with your users
your users’ needs and problems
challenging assumptions and creating ideas for innovative solutions
start creating solutions (Work-in-progress)
getting feedback (Planned)